Question 1

Is there a free tier?

Accepted Answer

No, and on purpose. A free tier means we'd spend our time optimizing the upgrade screen. You get a 60-day trial of the full thing, then $9.99/month + $5/seat per Org.

Question 2

Per seat or per Org?

Accepted Answer

Per Org, with 3 seats included in the $9.99/month base. Beyond that it's just $5/seat — versus the $25–65/seat most competitors charge. Usage stays unlimited; only seats are metered.

Question 3

What payment methods do you take?

Accepted Answer

Cards, Apple Pay, Google Pay, SEPA, ACH, and annual invoicing on request. Stripe under the hood.

Question 4

Do you offer non-profit or student discounts?

Accepted Answer

Yes — 50% off for registered non-profits, free for students with a .edu email. See /nonprofits and /students for details.

Question 5

Can I cancel anytime?

Accepted Answer

Anytime, from the billing screen, in three clicks. We don't make you talk to anyone.

Question 6

Annual vs. monthly?

Accepted Answer

Both. Annual saves 20% (8 months of fees). Monthly cancels anytime. Switch back and forth from the billing screen.

Question 7

What happens to my documents if I cancel?

Accepted Answer

You can export everything as PDFs and ZIPs from settings. Your data stays available read-only for 30 days, then it's deleted.

Question 8

What does Dataroom actually replace?

Accepted Answer

DocSend, DocuSign, PandaDoc, Qwilr, GetAccept, Visible, and a handful of standalone form/payment tools. See /compare for a side-by-side.

Question 9

Are signatures legally binding?

Accepted Answer

Yes. eIDAS in the EU, ESIGN and UETA in the US, 21 CFR Part 11 for life sciences. Every envelope ships with a tamper-evident audit manifest.

Question 10

Do you have white-label and custom domains?

Accepted Answer

Yes. Send from share.yourdomain.com with full brand control, wildcard SSL handled. No Dataroom logo in sight.

Question 11

Can I send video messages?

Accepted Answer

Yes — browser-recorded, attached to any document, with per-second watch analytics.

Question 12

What's the AI assistant?

Accepted Answer

Ask any question of any document. Cited answers, no hallucinations. Zero-retention mode and BYOK (Anthropic/OpenAI) available.

Question 13

Do you have an API?

Accepted Answer

Yes — REST API, webhooks, SDKs in Node, Python, Go, Ruby, PHP. See /docs/api.

Question 14

Are you SOC 2 compliant?

Accepted Answer

Yes — SOC 2 Type II audited annually by an independent CPA firm. Report available under NDA via the trust portal.

Question 15

Are you GDPR compliant?

Accepted Answer

Yes. DPA available at /legal/dpa. EU data residency in Frankfurt. DPO contact published.

Question 16

Do you offer a HIPAA BAA?

Accepted Answer

Yes, available on Pro plans and Enterprise.

Question 17

Where is my data stored?

Accepted Answer

AWS US East (Virginia) for US workspaces, AWS EU (Frankfurt) for EU workspaces. Region pinned at workspace creation, audit-grade enforcement.

Question 18

Do you support SSO and SCIM?

Accepted Answer

Yes on every plan. SAML SSO with Okta, Azure AD, Google, JumpCloud, OneLogin. SCIM for auto-provisioning.

Question 19

Can I bring my own encryption keys?

Accepted Answer

Yes, on Enterprise. Customer-managed KMS keys on AWS or GCP with revocation API.

Question 20

Can I migrate from DocSend?

Accepted Answer

Yes. Drag your library, we'll re-index and rebuild visit history from CSV. Most migrations finish in under an hour.

Question 21

Can I migrate from DocuSign?

Accepted Answer

Yes. Drop in templates, we'll detect field positions and rebuild routing. Active envelopes stay where they are; new ones flow through Dataroom.

Question 22

Can I migrate from PandaDoc / Qwilr / Proposify?

Accepted Answer

Yes. We'll import templates and rebuild routing. Most teams switch in a half-day workshop.

Question 23

Can I migrate from Visible?

Accepted Answer

Yes. Past updates import as historical records; investor lists re-build from CSV. KPI history reconstructs from your connected sources (Stripe, Mercury).

Question 24

Will you help with migration?

Accepted Answer

Yes. Standard customers get a one-hour migration call; Enterprise gets a dedicated CSM for the duration of the switch.

Question 25

Which CRMs do you sync with?

Accepted Answer

Native two-way sync: HubSpot, Salesforce, Pipedrive, Attio. Webhook + Zapier/Make for everything else.

Question 26

Do you have a Slack integration?

Accepted Answer

Yes. Per-channel deal rooms. Pings on second visits, signatures, proposal accepts.

Question 27

What about Zapier / Make?

Accepted Answer

Official apps on both. Cover 80% of event types with no-code; custom code blocks for the rest.

Question 28

Are there rate limits on the API?

Accepted Answer

Yes — 600 requests per minute per workspace by default; raised on request. Documented at /docs/api.

Question 29

Do you have webhooks?

Accepted Answer

Yes — 25+ event types, HMAC-SHA256 signed payloads, exponential-backoff retries, replay endpoint.

Question 30

Do you have an enterprise plan?

Accepted Answer

Yes. From $50k/yr. SSO, SCIM, EU residency, per-tenant keys, custom SLA, named CSM. See /solutions/enterprise.

Question 31

Can you complete our security questionnaire?

Accepted Answer

Yes. CAIQ, SIG Lite, and SIG Core pre-filled. Custom questionnaires turned around in 48 hours under NDA.

Question 32

Do you sign custom MSAs?

Accepted Answer

Yes. We start from your paper or ours, redline in 3 business days. SOC 2 report, DPA, BAA, and insurance certificate provided up front.

Question 33

What's your insurance coverage?

Accepted Answer

$10M cyber liability, $5M E&O. Certificate available on request.

Question 34

What's your uptime SLA?

Accepted Answer

99.99% on Enterprise, with credit math in your MSA. 99.99% targeted on Standard (best-effort).

Question 35

How do I export my data?

Accepted Answer

Settings → Export. ZIP of all documents, CSV of all contacts and analytics, signature certificates included.

Question 36

Can I have multiple workspaces?

Accepted Answer

Yes. Same email can own or join multiple workspaces, each billed separately.

Question 37

How do I add or remove team members?

Accepted Answer

Settings → Team. Roles: Owner, Admin, Member, Viewer. SCIM available for automated provisioning.

Question 38

What's your data retention policy?

Accepted Answer

Workspace data retained while subscription is active. 30 days read-only after cancellation, then permanent deletion.

Question 39

How do I request data deletion (GDPR)?

Accepted Answer

Email privacy@sendmint.com or use the in-app deletion flow. We respond within 30 days, complete within 90.

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